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    Notice about our registration form
    Completing the form does not guarantee you any compensation

    Please note that completing this form does not guarantee you any compensation.

    Indeed, it will ultimately be up to the court to decide on the merits of the class action and the terms of compensation. In addition, the eligibility criteria to receive compensation could be modified by the court, which could result in your exclusion from the class action.

    Please also note that we will not conduct a detailed analysis of each individual case until there is a final judgment or settlement in the file. Completing this form does not mean that you are eligible.

    We will inform the people who have registered of any final outcome in the class action. We will communicate with them by email. We invite you to notify us of any changes to your email address.

    We also invite you to keep informed through our website which we will update regularly.

    We thank you for your interest in this class action.

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    Ongoing class actions

    Union des consommateurs and Jessica Desjardins v. Magasins Best Buy Ltée.

    Best Buy – Extend Warranty

    The purpose of this class action is to compensate Quebec residents who purchased an extended warranty from Best Buy or Future Shop stores, as well as all persons who purchased an extended warranty from Best Buy or Future Shop stores in Quebec on or after September 19, 2004.

    Latest news

    On May 2nd, 2019, the Supreme Court of Canada dismissed Best Buy’s application for leave to appeal. This decision confirms the judgment of the Quebec Court of Appeal authorizing a class action against Best Buy in this matter.

    The authorization of the class action means that the Union des consommateurs and its lawyers may represent all members of the group.

    It follows that the Superior Court of Quebec will hear the case opposing Union des consommateurs to Best Buy with regards to the extended warranties it sells to consumers.

    Conditions to be part of this class action

    You are part of the class action if you meet all of the following criteria:

    – You purchased, on or after September 19, 2004, an extended warranty;
    – The purchase was made at Best Buy or Future Shop by phone, in-store or on the websites futureshop.ca or bestbuy.ca;
    – You lived in Quebec at the time of purchase OR you made this purchase in Quebec.

    YOU ARE NOT INCLUDED IN THIS CLASS ACTION IF you are a merchant who purchased an extended warranty for the purposes of your business.

    Registration form

    You can register at the bottom of this page to receive information on the developments of the class action.

    For more information on what it means to be a member of a class action, you can consult our What are class actions section.

    Summary of the class action

    On September 18, 2007, the Union des consommateurs filed an application for authorization to institute a class action. On October 14, 2015, the Union des consommateurs amended this application.

    On July 14, 2016, Justice Granosik of the Superior Court authorized the class action.

    On August 15, 2016, the decision authorizing the class action was appealed by Union des consommateurs and Best Buy. The hearing at the Court of Appeal was held on October 4, 2017.

    On March 22, 2018, the Court of Appeal rendered its judgment upholding the authorization of the class action and adding 2 main questions of fact and law to be decided at trial.

    On May 22, 2018, Best Buy filed an application for leave to appeal to the Supreme Court of Canada.

    On May 2nd the Supreme Court of Canada dismissed Best Buy’s application for leave to appeal.

    Registration for class actions

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