U-Haul Vehicle “One Way” Rental Service
The plaintiff alleges that the defendant charged a higher price than the initially advertised one on its website or mobile application for the “One Way” vehicle rental service by illegally adding “environmental fees.” This class action aims to compensate consumers who paid these fees.
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On August 20, 2024, the plaintiff filed an Originating Application at the Superior Court of Quebec.
On May 21, 2024, the Superior Court of Quebec rendered a judgment authorizing the class action.
On May 21, 2022, the plaintiff filed an Application for Authorization to Institute a Class Action and to Obtain the Status of Representative.
Criteria to be part of this class action
You are included within the proposed class action if
-you entered into a contract with U-Haul to rent a vehicle and return it to a different location from where it was obtained (“One Way” rental).
-you made the reservation from the defendant’s website or mobile application.
-you made the reservation between January 27, 2018, and December 31, 2021, and
-you paid a fee denominated “environmental fee.”
Summary of the class action
In order to allow consumers to have complete information before purchasing a good or service, the Consumer Protection Act (CPA) prohibits merchants from charging a price that is higher than the one advertised. It also requires merchants to ensure that consumers are properly informed of all important facts. The CPA prohibits merchants from misleading consumers by offering lower prices than what the consumers will ultimately pay.
The defendant violates the CPA by charging “environmental fees” to people renting vehicles via its “interurbaine” / “One Way” rental service without announcing them on its website or mobile application.
The plaintiff wants to put an end to this harmful practice on behalf of all consumers and obtain a compensation equivalent to the amount that exceeds the price that was announced, as well as punitive damages.
The class members are jointly represented by TJL, Grenier Verbauwhede Avocats and Mtre Peter Shams.