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    Completing the form does not guarantee you any compensation

    Please note that completing this form does not guarantee you any compensation.

    Indeed, it will ultimately be up to the court to decide on the merits of the class action and the terms of compensation. In addition, the eligibility criteria to receive compensation could be modified by the court, which could result in your exclusion from the class action.

    Please also note that we will not conduct a detailed analysis of each individual case until there is a final judgment or settlement in the file. Completing this form does not mean that you are eligible.

    We will inform the people who have registered of any final outcome in the class action. We will communicate with them by email. We invite you to notify us of any changes to your email address.

    We also invite you to keep informed through our website which we will update regularly.

    We thank you for your interest in this class action.

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    Ongoing class actions

    Negar Haghighat c. Rogers Communications Canada inc.

    Late fees of 42.58% charged by ROGERS and FIDO

    The Cause

    This class action seeks to compensate customers of Rogers and Fido who, since March 1, 2019, have paid late fees at an annual interest rate of 42.58%, representing a monthly rate of 3% compounded daily, on outstanding amounts still due at the end of the billing cycle.

    The plaintiff seeks to obtain an order against the defendant to reduce its interest rate from 42.58% to 15% and repair the damages this practice has caused to its customers. The plaintiff is also claiming punitive damages against Rogers and its Fido brand in view of the abusive nature of the interest rate charged to customers, in violation of the Consumer Protection Act.

    Latests news

    On January 18, 2021, Justice Sylvain Lussier of the Superior Court authorized the institution of this class action for Quebec customers to whom late payment fees of 42.58% were charged by Rogers and Fido, more specifically for customers whose service contract was governed by the following terms and conditions:

    -Rogers Terms of Service and Other Important Information;
    -Rogers Small Business Terms of Service and Other Important Information;
    -Fido Terms of Service.
    -Fido Payment Program Agreement;
    -Rogers Accessories Financing Agreement; or
    -Rogers Device Financing Agreement.

    On December 7, 2021, Ms. Negar Haghighat filed an application to replace the former Class Member Representative. On April 21, 2022, the Court authorized this replacement.

    This authorization means that Negar Haghighat and her lawyers can represent all class members.

    You can read the authorization judgment by clicking here and the notice to members by clicking here.

    Are you a member?

    You are a member of this class action if you meet all of the following criteria:

    1. You have been or are currently a customer of ROGERS or FIDO;

    2. Your service contract was governed by the following terms and conditions:

    – Rogers Terms of Service and Other Important Information;
    – Rogers Small Business Terms of Service and Other Important Information;
    – Fido Terms of Service;
    – Fido Payment Program Agreement;
    – Rogers Accessories Financing Agreement; or
    – Rogers Device Financing Agreement.

    3. You paid late payment fees at the annual rate of 42.58% between March 1, 2019, and March 13, 2021 ; and

    4. You were residing in Quebec when you paid these late fees.

    5. Your contract does not contain a mandatory arbitration clause or, if it does, you have contracted as a consumer.

    Registration form

    You can register to receive information about this action. We will keep you informed of important developments.

    For more information on how to become a member of a class action, see our What is a class action? section.

    Members are represented by TJL in collaboration with the law firm Paquette Gadler.

    Registration for class actions

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