Online Accomodation Reservation
In order to permit consumers to have complete information before purchasing a good or service, the Consumer Protection Act (CPA) forbids merchants from charging a higher price for a good or service than the advertised price. The defendants systematically and knowingly violate the CPA by advertising prices that are broken down and lower than the price ultimately charged on their websites.
The plaintiff wants to put an end to this widespread and harmful practice for consumers and obtain compensation equivalent to the amount exceeding the advertised price, plus punitive damages.
On January 11, 2022, the Court authorized the class action. The judgment modifies the class description to limit the class action in time.
Please read the notice to members regarding the authorization of the class action.
On April 11, 2022, the representative plaintiff filed an Originating Application in the class action in the Superior Court.
Conditions to be part of this class action
You are included within the application for authorization to institute the class action if you have reserved accommodations using one of the defendants’ websites between the dates specified below and you paid a price that was higher than the price that was announced, except where that price was only higher due to fees payable under a federal or provincial law.
Between January 27, 2017, and May 13, 2022, for the following defendants:
– Priceline.com LLC (which notably operates the website priceline.com)
– Hotwire Inc. (which notably operates the website hotwire.com)
– Kayak Software Corporation (which notably operates the website kayak.com)
– Benjamin & Brothers, LLC (which notably operates the website reservations.com)
– Accor SA (which notably operates the website accorhotels.com)
– Hilton Worldwide Holdings, Inc. (which notably operates the website ilton.com)
– Six Continents Hotels, Inc. (which notably operates the websites holidayinn.com and intercontinental.com)
– Hyatt Corporation (which notably operates the website hyatt.com)
– Wyndham Hotel Group, LLC (which notably operates the website wyndhamhotels.com)
Between January 27, 2017, and September 28, 2020, for the following defendants:
– Homeaway.com Inc. (which notably operates the websites homeaway.ca, vrbo.com, and vacationrentals.com)
– Bedandbreakfast.com Inc. (which notably operates the website bedandbreakfast.com)
– Canadastays (1760335 Ontario Inc.) (which notably operates the website canadastays.com)
Between January 27, 2017, and June 4, 2020, for the following defendant:
– Orbitz Worldwide LLC (which notably operates the website orbitz.com)
All persons who meet the criteria may be entitled to compensation if the class action is successful.
You can sign up to receive information on this class action. We will keep you informed of developments as they occur.
For more information on how to become a member of a class action, see our What are class actions? section.
The members are jointly represented by TJL and Grenier Verbauwhede Avocats.
Summary of the class action
On January 27, 2020, Chafik Mihoubi filed an Application for authorization to institute a class action and to obtain the status of representative against 13 companies that operate various web sites that allow users to reserve accommodations online.
The website customers that are included in the class action paid a higher price than the advertised rate, which is not legal in Quebec.
The action aims to compensate consumers who overpaid for their reservation as a result of the illegal practices of these companies.
On June 3, 2021, the Applicant filed an Application for leave to amend the Application for Authorization.